Support 24X7
Timely, ongoing support is crucial to the success of any project. Seeinfobiz customers, used to operating in round-the-clock production environments, have access to reliable technical support 24 hours a day, 7 days a week. We guarantee swift response to issues through support facilities like the Global Support Centre, regional support centre and onsite support.
Seeinfobiz support centre provides remote support through channels- telephone, email and webex for problem resolution leveraging existing repositories or through expert counseling. A learning database forms the central part of the Global support centre, which has several powerful features like customer query capture, track and closure mechanism and a powerful search facility.
Support Methodology
Customer calls originating from various channels are logged into Seeinfobiz’s Global Support Centre database. A severity level is assigned and Call ID generated for future reference and tracking. Fault analysis and resolution are as per standard SLAs.
Support Services
SEEinfobiz provides 3 levels of support services:
• Silver
• Gold
• Platinum
For more information on our support services, please mail us at support@seeinfobiz.com.
Feedback & Comments
For more information on our service, or to let us know of your business needs, please fill out the form below. We’ve tried to keep the form as short as possible and it should take you no more than 5 minutes to complete the form.
You can also upload any proposal or information documents along with your information request.