Timely, ongoing support is crucial to the success of any project. Seeinfobiz customers, used to operating in round-the-clock production environments, have access to reliable technical support 24 hours a day, 7 days a week. We guarantee swift response to issues through support facilities like the Global Support Centre, regional support centre and onsite support.
Seeinfobiz support centre provides remote support through channels- telephone, email and webex for problem resolution leveraging existing repositories or through expert counseling. A learning database forms the central part of the Global support centre, which has several powerful features like customer query capture, track and closure mechanism and a powerful search facility.
Customer calls originating from various channels are logged into Seeinfobiz’s Global Support Centre database. A severity level is assigned and Call ID generated for future reference and tracking. Fault analysis and resolution are as per standard SLAs.
SEEinfobiz provides 3 levels of support services:
For more information on our support services, please mail us at email@example.com.
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